Frequently Asked Questions

Are your products handmade?

Yes! All of our items are carefully handmade with love and attention to detail. Each piece is crafted to ensure high quality and uniqueness.

Do you offer personalized or custom orders?

Yes, we do! Many of our products can be personalized.

Please leave your customization details at checkout. If you have special requests, feel free to contact us before placing your order.

How long does it take to process my order?

Orders are typically processed within 1–3 business days. Custom orders may take slightly longer depending on the design.

What shipping options do you offer?

We offer multiple shipping options to suit your needs. Some methods include tracking, while others (such as Canada Post Standard Letter Mail) do not provide tracking.

Please choose the option that best fits your preference at checkout. Also, we ship worldwide. Shipping times and costs may vary depending on your location.

Is tracking available?

Tracking is available on selected shipping methods. Please note that some low-cost options do not include tracking. If tracking is important to you, we recommend selecting a tracked shipping option.

However, we will still ensure your order is safely shipped if tracking is not included.

Can I change or cancel my order?

If you need to make changes, please contact us within 24 hours of placing your order. Once production has started, changes may not be possible.

What is your return and refund policy?

We accept returns and refunds on eligible items.

  • Custom and personalized items are generally non-refundable, unless there is a defect.

  • Non-custom items may be eligible for returns. Please contact us within 7 days of delivery for assistance.

All return requests are reviewed individually to ensure fairness.

What if my order arrives damaged or has an issue?

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We’ll be happy to help resolve the issue.

How can I contact you?

You can reach us anytime through our website contact form or email. We aim to reply within 24 hours.